Category
Deposits, withdrawals, local wallets, bonuses and the conditions attached to them.
Payments · 2 min read
When the payment app says completed but the wallet balance has not moved, verify the transaction before sending anything again. A duplicate transfer usually makes it harder to resolve.
Payments · 2 min read
A completed withdrawal that never arrives is a different problem from a pending one. Compare both sides before assuming the money is lost, and never pay to unlock it.
Payments · 2 min read
The displayed bonus amount is rarely the whole story. Turnover requirements, eligible games and expiry dates decide whether a promotion is worth claiming at all.